Reference

How we protect what you share with cawan slot

When you open an account with us, your personal data, payment details and account activity stay encrypted and protected under our privacy framework.

Data encrypted end-to-endPayment details never sharedAccount activity logged locally
cawan slot How we protect what you share with cawan slot
REACH OUR TEAM

Contact us about your privacy

Live Chat Open the chat widget in the bottom-right corner of the lobby during your session. Our team responds within minutes on weekdays 08:00 to 23:00 Indonesia time.
Email Privacy Request Send a data access or deletion request to [email protected] with your account email and registered username. Expect a reply within 48 hours on business days.
Account Settings Log in, tap your profile icon, select Privacy & Security, then choose 'Manage my data'. From there you can download your records or request corrections to your name or contact details.
SECURITY & YOUR RIGHTS

How we handle data access and account safety

Login Security

Your password is hashed on our servers and never stored in plain text. We enforce two-factor authentication for withdrawals over 5 million rupiah. Your session expires after 30 minutes of inactivity for your protection.

Cookies & Tracking

We use session cookies to keep you logged in and analytics cookies to count visitor behaviour. These do not track you across other websites. You can disable non-essential cookies in your browser settings without losing account access.

Data Access Rights

You can request a copy of all personal data we hold on your account by contacting [email protected]. We provide it in portable format within ten business days where local law permits.

Deletion & Retention

Close your account anytime through Account Settings. We anonymize your game history immediately but keep transaction records for seven years to comply with anti-money laundering rules where local law permits.

Third-Party Access

We share data only with payment processors (DANA, OVO, GoPay, QRIS operators) to verify transactions and with regulators where local law requires. No marketing partners receive your email or phone.

Policy Updates

We notify you by email if we change how we collect or use your data. Changes take effect 14 days after notice. Continued use of your account means you accept the new terms.

Your privacy questions answered

You can request deletion of non-essential data (like marketing preferences) through Account Settings, but we retain your name, email and payment history until your account closes, then for seven years after. This complies with local law where applicable.

Inactive accounts remain on our servers with all data intact. You can log in anytime to reactivate. We do not automatically delete accounts or data based on inactivity; you must close the account yourself through Account Settings.

No. We store only a transaction reference, not your payment app credentials. Each deposit generates a unique token that expires after the transaction clears. You can unlink payment methods from Account Settings anytime.

Only you (when logged in) and our support staff (if you contact us about a dispute) can view your account. Game studios receive anonymized session data for game operation only, never your identity or balance.

We retain transaction records for seven years after they occur, as required by anti-money laundering regulations where local law permits. You can download your full transaction history from Account Settings anytime.

Email [email protected] with your account email and username. We'll send a complete data export (your profile, login times, transactions, messages with support) in portable format within ten business days.

No. We never sell or rent your email, phone or any personal data to marketers or third parties. We share data only with payment processors for transaction verification and regulators where local law requires.